Warranty Policy

Last updated: July 7, 2026

Every electronic device purchased from Gadget N Gadget (GNG) is backed by either an official brand warranty or a GNG service warranty structure to guarantee complete operational reliability.

1. Types of Warranty Offered

We classify product warranties into two categories:

Official Brand Warranty: Serviced directly by brand authorized service points in Bangladesh (e.g. Apple, Samsung, Xiaomi). Warranty parameters match brand booklets.
GNG Service Warranty: Serviced by Gadget N Gadget technical experts. Covers manufacturing failures, technical glitches, and software adjustments.

2. Exclusions & Limitations

The warranty is immediately voided in case of:

Physical screen cracking, internal panel damage, denting, or housing alignment bends.
Liquid ingress, water logs, or corrosion marks on motherboard ports.
Unauthorized device modifications, jailbreaking, custom ROM flash fails, or custom hardware modifications.
Usage of incompatible charging bricks, leading to IC failures or power surges.

3. Claim Procedures

To file a warranty claim, please bring the product along with the original purchase receipt and matching box packaging to our physical outlet. The diagnostic checkup and repair window ranges between 7 to 10 working days.

4. Shipping Costs

For customers outside Dhaka, shipping expenses required to transport the device to and from our service location must be covered by the user.